Privacy Policy – Swiftseal

1. We Respect Your Privacy

We are committed to protecting your privacy and comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Personal information is any data that identifies you.

2. Collection of Personal Information

We may collect information such as:

Full name, contact details (phone, email), and property address

Enquiry details (for example, leak location or issue type)

Optional property photos or access instructions for service efficiency

This is collected when you fill out our form, contact us directly, or interact with our staff.

3. How We Collect It

We collect personal information:

Directly from you via forms, phone, or email

Indirectly via website interactions

Occasionally from third parties (for example, referral partners) with your knowledge

4. Use of Your Information

Your information may be used to:

Arrange and manage your leak assessment or repair service

Communicate about bookings, findings, quotes, or next steps

Enhance our services and customer experience

Send marketing updates or promotions only if you have consented

We may contact you by email, SMS, phone, or post.

5. Disclosure of Your Personal Information

We will not sell or rent your data. It may be shared with:

Our employees, licensed builders, or subcontractors involved in your service

Service providers such as IT support or payment processors

Regulatory bodies if required by law

Third parties only with your consent

6. Security and Storage

We take reasonable steps to protect your data using secure storage, restricted access, and standard digital safeguards. While we aim for high security, data transmission over the internet carries inherent risks.

7. Access and Correction

You can request access to your personal information and request updates or corrections at any time. We may verify your identity before releasing any data.

8. Data Retention

We retain your information for as long as needed to deliver our services and meet legal obligations. Afterward, it will be securely destroyed or de-identified.

9. Cookies and Website Tracking

We use cookies and analytics tools to understand site usage and improve your experience. You may disable cookies via your browser, although some site functionality may be affected.

10. Updates to This Policy

We may update this policy periodically. The latest version will always be on our website. Continued use of our services or site following changes constitutes acceptance of those amendments.